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SharePlus for MobileIron log issue?

I am having a issue connecting to SharePlus for MobileIron within my environment. I have added the free SharePlus for MobileIron app to the app store. I have created and configured the Appconfig and Apppolicy within the MobileIron configuration section. I use "com.southlabs.SharePlus.Mobiliron for the bundle/Package ID within both co nfiguration. On my iPhone device within the MobileIron application in the Secure Apps section, SharePlus for MobileIron is listed with green check; within these settings, all the MobileIron appliance information is listed correctly. Only red flag is the configuration count is showing Zero "0".  If I open the SharePlus for MobileIron application, the MobileIron app open to grant access to the app (This is how it should work); but I get a error when trying to enter in my ID and password. I have worked with MobileIron tech and all MobileIron configuration looks correct, per the MobileIron tech. The error I am getting is "Authorization error. This account is not authorized to access the app. Please contact your IT Helpdesk". The SharePlus for MobileIron seem to be recognizing my ID and password, as if I enter in a incorrect password, I get this error "invalid credentials".

  • 440
    Offline posted

    Hello and thank you for contacting SharePlus Support!

    Can you please confirm the ID you are using is "com.southlabs.SharePlus.Mobieiron"? Maybe there was a typo in your message but we need to be sure...

    SharePlus and MobileIron should work without issues, so we need to find out which configuration or setting needs to be changed.

    Best regards,
    Juan Pablo Ayala
    SharePlus Team 

  • 425
    Verified Answer
    Offline posted

    Hi Sarah,

    Following up to check if the issue persists. Have you confirmed the credentials to work at the Mobile Iron Mobile@work app?

    Wishing you a happy holiday season,

    Adrián Pévere

    SharePlus Team

  • 0
    Offline posted

    The features you are looking for do not exist in the Pro version but could be offered within the Enterprise edition. 

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  • 0
    Offline posted

    You will need to upgrade to the Enterprise edition in order to access the capabilities you need since they are not included in the Pro version.

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  • 0
    Offline posted

    The SharePlus for MobileIron log issue can be caused by a number of factors, such as connectivity problems, authentication issues, or conflicts with other apps or services. If you are experiencing log issues with SharePlus for MobileIron, there are several steps you can take to troubleshoot the problem: Slope game is a great game for anyone who enjoys fast-paced action and a good challenge. 

    1. Check your internet connection - Make sure that your device is connected to a reliable and stable internet connection. Slow or intermittent connectivity can cause log issues with SharePlus for MobileIron.

    2. Verify your credentials - Double-check that you are using the correct login credentials for your MobileIron account. Make sure that your username and password are entered correctly and that your account is active and authorized to use SharePlus.

    3. Check for conflicting apps or services - Some apps or services on your device may be interfering with SharePlus for MobileIron. Try disabling other apps or services that may be conflicting with SharePlus and see if this resolves the log issue.

    4. Reinstall the app - If the above steps do not resolve the issue, try uninstalling and reinstalling SharePlus for MobileIron. This can help to reset any settings or configurations that may be causing the problem.