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Frequently Asked
[SharePlus & ReportPlus] I'm an Enterprise client, how do I contact support?
Answered
over 4 years ago
Cannot view items in sub site folders
Answered
over 4 years ago
SharePlus for MobileIron log issue
Not Answered
over 2 years ago
SharePlus for AirWatch
Answered
over 1 year ago
Server error on Android version, but not ios version.
Answered
over 1 year ago
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Answered
2702
views
1
reply
[SharePlus & ReportPlus] I'm an Enterprise client, how do I contact support?
Via www.infragistics.com Log in and access your account by clicking your name (top-right) Make sure you've registered your product key. You can see your registered keys here: https://www.infragistics...
Not Answered
2570
views
0
replies
[SharePlus & ReportPlus] I purchased the app in the Apple AppStore/Google Play Store, how do I contact support?
Via the SharePlus app iOS 1 · In SharePlus Home tap Help Center 2 · Tap Feedback & Support 3 · Select Get Support 4 · Type in your email address 5 · Select the type of support...
Not Answered
8083
views
5
replies
How to enable and send Technical Logs
Hi all, Whenever SharePlus fails to connect to a site, it can generate Technical Logs that can be used by us to troubleshoot the issue. These logs are dumped in Local Files. If you have SharePlus...
Not Answered
3971
views
0
replies
Infinite loop when navigating sub-sites in SharePlus
Hi all, Some of you may experience this frustrating issue when trying to navigate your site's sub-sites: if you tap one of them, SharePlus will render the same parent site over and over again. This...
Not Answered
3025
views
0
replies
Can I migrate my SharePlus license to another platform?
Hi all! Many of you may have wondered what would happen with your copy of SharePlus PRO if, for example, one changed his iPhone for an Android smart phone. Licenses are not cross-platform. This...
Not Answered
3127
views
7
replies
SharePlus for MobileIron log issue
I am having a issue connecting to SharePlus for MobileIron within my environment. I have added the free SharePlus for MobileIron app to the app store. I have created and configured the Appconfig and Apppolicy...
Suggested Answer
794
views
13
replies
Generic error when filtering a list view with >5000 items.
Hey, guys. I have a list with around 8000 items, over the 5000 item view threshold, as such I have to create views to reduce the amount of items shown. This all works well in shareplus - until I go...
Answered
4239
views
4
replies
Preview Excel Error (OfficeImportErrorDomain error 912.)
Trying to "Preview" an Excel file via the SharePlus app (Enterprise version 4.7.4.0.5250) and getting Error: This operation couldn't be completed. (OfficeImportErrorDomain error 912.) iOS version...
Suggested Answer
965
views
2
replies
Can't sign into shareplus
Just this week, the sign in page to shareplus pops up, but won't let me sing in, entering my password (in fact, entering any password), makes shareplus think for a good 15 seconds, then return to the...
Suggested Answer
663
views
3
replies
Get current user in SharePlusOnLoad?
Is there an API call or property I can use in the SharePlusOnLoad() javascript function to get the login and/or name of the current user?
Not Answered
642
views
1
reply
Editing External List
Our SharePoint 2016 site has an External List that pulls data through a BDC connection. The purpose of the list is to let users edit the information on existing lines. This list works perfectly in a browser...
Not Answered
679
views
1
reply
Custom code solutions in SharePlus?
Hi, I'm investigating the possibilities to use different developer techniques to customize forms in SharePoint in combination with SharePlus. Is there any documentation regarding developing solutions...
Answered
1066
views
2
replies
SharePlus Subscription for Andriod
We are trying to purchase SharePlus for Android via Google Play. On clicking Upgrade to Pro, we are taken to the subscription screen and then, on confirmation, are given the error: Can't complete this...
Not Answered
763
views
1
reply
Loading and Cancel option in Share plus
Hi, One of the users is having a issue when trying to access a report in Share plus. It keeps loading or giving him the option to cancel. Do you know why is this happening? He is using the version 4.9...
Not Answered
1387
views
4
replies
mobileiron apptunnel with Shareplus
hello , i'm unable to launch Shareplus secure app through Mobileiron trying to connect to sharepoint site . am using Mobileiron Core version 9.1 + sentry 8.0.1 + IPA for Shareplus upload correctly...
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