Hi All. Hoping to get some insight into this problem. Any help is much appreciated.
Some of our iPhones and iPods (touch 4th gen) have an issue where SharePlus Pro won't launch. Sometimes reinstalling helps but that has become such a hassle. Upon tapping the app icon, the screen flashes once and the app doesn't launch. However, it does show up in the fast-switching thing you get when tapping the square button twice. Tried rebooting devices but no cigar.
One more thing. We've distributed the app to our iOS devices using Apple's Lion Server Mobile Device Management feature. Not sure if that is a contributing factor.
Thanks in advance
Hi mtvkribs,
Thank you for posting at IG forums!
Can you get the app's crash logs from the devices?
Here's a quick tutorial on how to get them.
Best regards,
Thanks Javier. There are several. How do I know which one to give you?
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>ADCrashLogVersion</key>
<integer>1</integer>
<key>ADDistributions</key>
<dict/>
<key>ADMetadata</key>
<key>ADUserInterfaceLanguage</key>
<string>en</string>
<key>ADUserSetRegionFormat</key>
<string>US</string>
</dict>
<key>ADScalars</key>
<key>com.apple.ManagedConfiguration.isPasscodeSet</key>
<integer>0</integer>
<key>com.apple.NANDInfo.BytesPerPage</key>
<integer>8192</integer>
<key>com.apple.NANDInfo.NodesFree</key>
<integer>3995</integer>
<key>com.apple.NANDInfo.NodesTotal</key>
<integer>4096</integer>
<key>com.apple.NANDInfo.NumFreeVirtualBlocks</key>
<integer>1555</integer>
<key>com.apple.NANDInfo.NumLogicalReads</key>
<integer>2213747</integer>
<key>com.apple.NANDInfo.NumLogicalWrites</key>
<integer>1111811</integer>
<key>com.apple.NANDInfo.NumPhysicalErases</key>
<integer>14195</integer>
<key>com.apple.NANDInfo.NumPhysicalReads</key>
<integer>2603404</integer>
<key>com.apple.NANDInfo.NumPhysicalWrites</key>
<integer>1507291</integer>
<key>com.apple.NANDInfo.NumVirtualBlocks</key>
<integer>1952</integer>
<key>com.apple.NANDInfo.NumWearLevelOps</key>
<integer>8551</integer>
<key>com.apple.NANDInfo.PagesPerVirtualBlock</key>
<integer>512</integer>
<key>com.apple.accessibility.largefonts.enabled</key>
<key>com.apple.accessibility.monoaudio.enabled</key>
<key>com.apple.accessibility.whiteonblack.enabled</key>
<key>com.apple.power.backlight.usersetting</key>
<integer>50</integer>
<key>com.apple.power.backlight.values.000_010</key>
<key>com.apple.power.backlight.values.010_020</key>
<key>com.apple.power.backlight.values.020_030</key>
<key>com.apple.power.backlight.values.030_040</key>
<key>com.apple.power.backlight.values.040_050</key>
<key>com.apple.power.backlight.values.050_060</key>
<key>com.apple.power.backlight.values.060_070</key>
<key>com.apple.power.backlight.values.070_080</key>
<key>com.apple.power.backlight.values.080_090</key>
<key>com.apple.power.backlight.values.090_100</key>
<key>com.apple.power.state.pluggedin.average_length</key>
<integer>85924</integer>
<key>com.apple.power.state.pluggedin.average_power</key>
<key>com.apple.power.state.pluggedin.count</key>
<key>com.apple.power.state.pluggedin.duration</key>
<key>com.apple.power.state.pluggedin.energy</key>
<key>com.apple.power.state.pluggedin.unprocessed_average_power</key>
<key>com.apple.power.state.pluggedin.unprocessed_energy</key>
<key>com.apple.power.state.pluggedin_charging.average_length</key>
<key>com.apple.power.state.pluggedin_charging.average_power</key>
<key>com.apple.power.state.pluggedin_charging.count</key>
<key>com.apple.power.state.pluggedin_charging.duration</key>
<key>com.apple.power.state.pluggedin_charging.energy</key>
<key>com.apple.power.state.pluggedin_charging.unprocessed_average_power</key>
<key>com.apple.power.state.pluggedin_charging.unprocessed_energy</key>
<key>com.apple.power.state.pluggedin_screen_off.average_length</key>
<key>com.apple.power.state.pluggedin_screen_off.average_power</key>
<key>com.apple.power.state.pluggedin_screen_off.count</key>
<key>com.apple.power.state.pluggedin_screen_off.duration</key>
<key>com.apple.power.state.pluggedin_screen_off.energy</key>
<key>com.apple.power.state.pluggedin_screen_off.unprocessed_average_power</key>
<key>com.apple.power.state.pluggedin_screen_off.unprocessed_energy</key>
<key>com.apple.power.state.pluggedin_screen_on.average_length</key>
<key>com.apple.power.state.pluggedin_screen_on.average_power</key>
<key>com.apple.power.state.pluggedin_screen_on.count</key>
<key>com.apple.power.state.pluggedin_screen_on.duration</key>
<key>com.apple.power.state.pluggedin_screen_on.energy</key>
<key>com.apple.power.state.pluggedin_screen_on.unprocessed_average_power</key>
<key>com.apple.power.state.pluggedin_screen_on.unprocessed_energy</key>
<key>com.apple.power.state.unplugged.average_length</key>
<key>com.apple.power.state.unplugged.average_power</key>
<key>com.apple.power.state.unplugged.count</key>
<key>com.apple.power.state.unplugged.duration</key>
<key>com.apple.power.state.unplugged.energy</key>
<key>com.apple.power.state.unplugged.unprocessed_average_power</key>
<key>com.apple.power.state.unplugged.unprocessed_energy</key>
<key>com.apple.power.state.unplugged_asleep.average_length</key>
<key>com.apple.power.state.unplugged_asleep.average_power</key>
<key>com.apple.power.state.unplugged_asleep.count</key>
<key>com.apple.power.state.unplugged_asleep.duration</key>
<key>com.apple.power.state.unplugged_asleep.energy</key>
<key>com.apple.power.state.unplugged_asleep.unprocessed_average_power</key>
<key>com.apple.power.state.unplugged_asleep.unprocessed_energy</key>
<key>com.apple.power.state.unplugged_awake.average_length</key>
<key>com.apple.power.state.unplugged_awake.average_power</key>
<key>com.apple.power.state.unplugged_awake.count</key>
<key>com.apple.power.state.unplugged_awake.duration</key>
<key>com.apple.power.state.unplugged_awake.energy</key>
<key>com.apple.power.state.unplugged_awake.unprocessed_average_power</key>
<key>com.apple.power.state.unplugged_awake.unprocessed_energy</key>
<key>com.apple.power.state.unplugged_screen_off.average_length</key>
<key>com.apple.power.state.unplugged_screen_off.average_power</key>
<key>com.apple.power.state.unplugged_screen_off.count</key>
<key>com.apple.power.state.unplugged_screen_off.duration</key>
<key>com.apple.power.state.unplugged_screen_off.energy</key>
<key>com.apple.power.state.unplugged_screen_off.unprocessed_average_power</key>
<key>com.apple.power.state.unplugged_screen_off.unprocessed_energy</key>
<key>com.apple.power.state.unplugged_screen_on.average_length</key>
<key>com.apple.power.state.unplugged_screen_on.average_power</key>
<key>com.apple.power.state.unplugged_screen_on.count</key>
<key>com.apple.power.state.unplugged_screen_on.duration</key>
<key>com.apple.power.state.unplugged_screen_on.energy</key>
<key>com.apple.power.state.unplugged_screen_on.unprocessed_average_power</key>
<key>com.apple.power.state.unplugged_screen_on.unprocessed_energy</key>
<key>com.apple.springboard.DiskUsageUserBlocksFree</key>
<integer>6469</integer>
<key>com.apple.springboard.DiskUsageUserTotalBlocks</key>
<integer>7600</integer>
<key>com.apple.springboard.numThirdPartyApps</key>
<key>ADStartDate</key>
<date>2012-06-20T00:00:00Z</date>
</plist>
Checking back in since it's been a while. We've since remedied this issue on the majority of devices. Those were our iPod Touches. The solution was to install the app manually on each device.
However, we are still having this issue on one our iPhones (4). Here's the info:
Capacity: 13.7GB
Available: 1.8GB
Version 5.1.1 (9B206)
Carrier: AT&T 12.0
Model: MC318LL
Modem Firmware: 04.12.01
...Any help is appreciated
mtvkribs,
Can you test with the latest version of SharePlus and let us know if the issue remains?
Regards,