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Web Login on Shareplus Does Not Upload Attachments

We use UAG and Shareplus and have followed the instructions in the this forum post to successfully activate Web Login:

However, upon testing the web login, we discovered that although new items are created in the database, attachments to those items are not carried over. There is no error message. We found that the only way to have items uploaded with their attachments is to use VPN and Windows Based authentication. 

Does anyone have any ideas?