Hi, I'm trying to get a copy an old installer for a product I own, but Infragistics seem to have purposefully disabled downloads and are asking me to buy support or upgrade, I don't want to upgrade, the client doesn't want to pay for it. I just require the installer and maybe any patches that are available. Can anyone help me with this?Many thanks!
Hello Alexander,
I apologize, but I cannot provide you a link to download the installer – this is something that must be downloaded from your account.
As I understand it, the owning subscription for a particular installer must be active in order to download the installers anew, and I can confirm that this is something that was implemented more recently (within the last few years or so). Perhaps since you had purchased the product prior to this subscription service being implemented, our sales teams can do something for you to help you to get the installers though.
I would have to recommend that you reach out to them regarding this, as again, I cannot provide you a link for the installer. Their contact information again can be found here: https://www.infragistics.com/about-us/contact-us#sales.
Please let me know if you have any other questions or concerns on this matter.
Hi Andrew,
Many thanks for your reply. However, this product was purchased years ago and was not purchased under a subscription service agreement. I purchased the control set and it incidentally came with 1 year of support.I purchased several versions of Infragistics controls over the years (v5, 7, 8 &10) and was always able to access the purchased controls even if the support agreement expired, usually by quite a while. This change to remove the download links is clearly something new. Had I have been informed that the downloads would be disabled then I would have made sure to keep my own installer. If you could please provide me with a link to simply download the file it would be most appreciated. I do not need or want an ongoing support agreement and the client does not have the budget for this anyway.
If the download is appearing disabled from your account on the Infragistics website, this likely means that the subscription that you have that “owns” the key for that download has expired. In order to download the installer anew, the subscription will need to be renewed.
I would recommend reaching out to our Sales and Registrations teams, as they may be able to issue you a back-key for a subscription that you may have that is active so that you can download it anew. You can contact them using their contact information here: https://www.infragistics.com/about-us/contact-us#sales.