I have a problem with the installation of Indigo Studio, when i start the installation it tells me that i don't have .NET framework .4 and Silverlight installed. However, i installed those application. Checking on microsoft website i get this confirmation:
The version of Silverlight installed is:Silverlight 5 (5.1.20125.0)You are ready to use Microsoft Silverlight
It is the same with .NET framwork, it is installed in my computer as well. I run Windows 7, x64.
Do you have any advice for getting it to work?
Thanks!!
Hi Lavi,
Sorry to hear that, can you try executing the installer from an administrator command prompt with the log enabled as follows:
msiexec /i "IndigoStudio.msi" /lvx* log.txt
and send us the log to cpi at infragistics.com
Thanks,Claudio
Hi Claudio,
Thanks for the help, i didn't manage to access to logs through the cmd line but i managed to access windows 7 logs and the result is listed below. I hope it's what you needed. There were actually two logs generated after I tried to install the application and they are seperated by the ===== line.
Windows Installer installed the product. Product Name: Infragistics Indigo Studio. Product Version: 1.0.95. Product Language: 1033. Manufacturer: Infragistics, Inc.. Installation success or error status: 1602.Log Name: ApplicationSource: MsiInstallerDate: 07.04.2013 01:57:19Event ID: 1033Task Category: NoneLevel: InformationKeywords: ClassicUser: Lavi-VAIO\LaviComputer: Lavi-VAIODescription:Windows Installer installed the product. Product Name: Infragistics Indigo Studio. Product Version: 1.0.95. Product Language: 1033. Manufacturer: Infragistics, Inc.. Installation success or error status: 1602.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="MsiInstaller" /> <EventID Qualifiers="0">1033</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2013-04-06T22:57:19.000000000Z" /> <EventRecordID>6054</EventRecordID> <Channel>Application</Channel> <Computer>Lavi-VAIO</Computer> <Security UserID="S-1-5-21-4091233652-2542611073-1754600676-1000" /> </System> <EventData> <Data>Infragistics Indigo Studio</Data> <Data>1.0.95</Data> <Data>1033</Data> <Data>1602</Data> <Data>Infragistics, Inc.</Data> <Data>(NULL)</Data> <Data> </Data> <Binary>7B41464537303342452D423743342D343833352D394536312D4341304539373531303634317D3030303061383737326132303337346466643036366330633364356138613134613638343030303030393034</Binary> </EventData></Event>===============================================================================Product: Infragistics Indigo Studio -- Installation failed.Log Name: ApplicationSource: MsiInstallerDate: 07.04.2013 01:57:19Event ID: 11708Task Category: NoneLevel: InformationKeywords: ClassicUser: Lavi-VAIO\LaviComputer: Lavi-VAIODescription:Product: Infragistics Indigo Studio -- Installation failed.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="MsiInstaller" /> <EventID Qualifiers="0">11708</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2013-04-06T22:57:19.000000000Z" /> <EventRecordID>6053</EventRecordID> <Channel>Application</Channel> <Computer>Lavi-VAIO</Computer> <Security UserID="S-1-5-21-4091233652-2542611073-1754600676-1000" /> </System> <EventData> <Data>Product: Infragistics Indigo Studio -- Installation failed.</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data> </Data> <Binary>7B41464537303342452D423743342D343833352D394536312D4341304539373531303634317D2C2031363032</Binary> </EventData></Event>
Thanks for the log, however the ErrorCode that appears in the Event Viewer is a very general one and doesn't add enough info.
For running the .msi with the log enabled, make sure that you are running the command prompt in adminstrator mode as shown in the image (right click on cmd.exe and selecting Run As Administrator).
Then go to the folder where you downloaded the IndigoStudio.msi, and run the following msiexec /i "IndigoStudio.msi" /lvx* log.txt the log.txt should be located under that same folder.
Thanks again,Claudio
Done!
This is the content of the log file:
=== Verbose logging started: 08.04.2013 09:48:09 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Windows\system32\msiexec.exe ===MSI (c) (14:CC) [09:48:09:777]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=ArialMSI (c) (14:CC) [09:48:09:777]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=ArialMSI (c) (14:7C) [09:48:09:793]: Resetting cached policy valuesMSI (c) (14:7C) [09:48:09:793]: Machine policy value 'Debug' is 0MSI (c) (14:7C) [09:48:09:793]: ******* RunEngine: ******* Product: 'indigostudio.msi' ******* Action: ******* CommandLine: **********MSI (c) (14:7C) [09:48:09:793]: Note: 1: 2203 2: 'indigostudio.msi' 3: -2147287038 MSI (c) (14:7C) [09:48:09:793]: MainEngineThread is returning 2=== Verbose logging stopped: 08.04.2013 09:48:09 ===
Hi,
I encounter the same problem last week. Today when I try the command prompt i have succesfully make the installation. But when I retry the installation from the MSI package, il meet the error again.
Bye
I ran the msi file from the cmd line directly and i get the same error tough...
In don't just run the msi file in the command. I tried the prompt of Claudio: << msiexec /i "IndigoStudio.msi" /lvx* log.txt >> and it help me to make the installation. I don't suppose that is the solution. It's just what happened in my case.
Hi Guy & Lavi,
Guy: Only difference I can imagine from the command line is that you are running it in administrator mode. Can you try executing the msi in adminstrator mode and see if you get the same error ?
Lavi: We are trying to reproduce the issue in different win7 enviroments without success so far (attached log doesn't give much info either), here are some questions that may help us:
1. Do you have UAC control enabled ?
2. Are you executing the installer with an administrator account or restricted user account ?
3. Do you have any antivirus or similar software running ?
Thanks,Claudio.