Dear Infragistics-Team,
our company is using the SharePlus-App for IOS on iPad.
We have installed its own Portal for every employee(user). Everything worked just fine for months, but a couple days ago something happened:
Now when you change from one’s portal to another one’s portal the content isn’t changing! That means an user is able/has the right to see all the content of the user who was logged in before! I have no glue what's going wroing..
Can anybody help me?
Hello Michael,
Thank you for contacting Infragistics!
Can you please check if the app asks for credentials when changing portals?
Is the content being mixed up from the several portals or is the app displaying the content of one specific site? If so, is the offline support for it on?
Have you tried clearing the cache in the app?
On how many devices in this happening?
Looking forward to hearing from you.
Gonzalo TTechnical Support Engineer IEnterprise MobilityInfragistics, Inc.
Hi,
thanks for your help!
We're using the online mode all the time, so the cache shouldn't be the problem. No, I havn't cleared the cache yet.
The problem showes up on every device with multiple users. Even on new set upped devices (for try). But when you use sharepoint on a pc or with another app everything works just fine. I'm sure nobody changed any setup, so I'm totally glueless whats going on here!
When changing the portal the app is not asking for credentials. But that's how I set it up I guess. Everything worked just fine this way since last thursday.
Maybe you have another idea?
Kind regards,
Michael