UXify 2018 – Is it Time to Switch to Conversational UI?

Jim Ross / Thursday, April 05, 2018

What advantages do conversational user interfaces have over traditional, graphic user interfaces? Michael Eydman, Senior Consultant at ABME Corporation, will discuss these issues and present case studies in his presentation, “Is it Time to Switch to Conversational UI?” at UXify 2018. 

UXify 2018: The Future of User Experience, our sixth annual, free UX conference, takes place on Friday, April 27 from 11 am – 5:30 pm, with networking from 5:30 - 7:00 pm. Lunch, snacks, and beer and wine during the networking are included.

Check out the UXify 2018 agenda and speaker list, and register for FREE.

Michael Eydman

Is it Time to Switch to Conversational UI?
By Michael Eydman, Senior Consultant at ABME Corporation

There is a new UI paradigm on the rise. Commonly used graphical interfaces have limitations. Fixed screen real estate and resolution constraints present a constant challenge for creating intuitive and easily navigable interfaces on commonly used devices like phones and tablets. With recent improvements in speech recognition and text synthesis technologies, conversational user interfaces have become a viable option. Conversational UI uses natural language processing to expose much more complex and feature-rich interfaces, which would be difficult to accomplish through traditional graphical UI. It can also be distributed through more channels, which includes traditional on-site chatbots, as well as those available on instant messaging platforms and home virtual assistants, like Amazon’s Alexa. In this presentation, I would like to cover a few use cases, where cross-channel conversational UI can help drive more conversions for a retail enterprise. I will also cover more prominent frameworks and platforms which can be used to create chatbots used in Conversational UI.

Michael Eydman
Michael is a Senior Consultant at ABME Corporation, a management consulting firm. He has over two decades of professional experience consulting companies of various sizes in areas which include Digital Transformation, Innovation, and Process Improvement. He works at the crossroads of business and technology, taking raw ideas and developing capabilities necessary to enable them. Michael keeps up to date with current trends in emerging technologies and provides thought leadership to major retail and manufacturing companies, including L’Oreal and Heineken. He has set up a number of successful programs adopting new products and services in areas of machine learning, AI, and data science.

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