Hi,

 I don't remember exactly what I did when it started to not answering, but as far as I can remember I used it constantly when it happened. So, I think it should be something else, but it has not happened again. I really don't like this kind of issues as a developer, you can not reproduce it, but you know something skeleton could be there.. but anyway maybe some changes in the software will solve it automatically.

 Let's just say it was something what happens very rarely or never, till it does not do it again. :)

 Thanks for your help!

Hi Joseph,

We were able to reproduce the installation issue under a Win 8 x64 environment and we are working on a fix for it. 

In the meanwhile I suggest you uninstall Indigo as admin and then reinstall Indigo with the limited user account. 

Thanks,

Claudio

Thank you.

In the meantime, a good workaround (at least for me) is to simply copy the .exe & .config file into a directory accessible by the limited user.  They appear to be the only objects required to run.

So if you installed IndigoStudio as Administrator, the .exe & .config files would be in C:\Users\Administrator\AppData\Local\Infragistics\Indigo Studio.  Once I copied them to a directory accessible by my limited user account, all is well.

This appears to be a Win8 problem only?  I have several users running it on Windows 7 with no issues.

Hello, 

I am having a similar problem to these. 

The first time, I installed on Chrome (on my Mac) and then I installed the new Microsoft Silverlight while in Chrome.

I had the blank screen and I went to lunch and came back and it was still just the splash page with the logo and my ball of death.

Then I deleted all the files, opened Firefox, installed IndigoStudio and Silverlight while in Firefox and I'm still getting the same problem.

Except this time I get the splash screen but nothing opens. No "New Storyboard"...etc. Just the splash screen.



Any suggestions?

Thanks!
Sara 

Hi Sara,

Can you try to open this prototype to see if SL was correctly installed: http://indigo.infragistics.com/prototype/EPDCT0Y5

Thanks

Diego

Hi Diego, 

I just got a blank screen...Should I try to reinstall it a third time?

Thanks for your help!

Sara 

Hi Diego -

We (theres around 4 of us) are using Indigo to wireframe a couple of applications, and we love it.  We having Indigo "installed" on a shared readonly drive and are running it from there.  Due to some earlier installation issues (documented in this same thread) we have extracted the exe and config file, put it on a shared readonly network drive and are running it that way.  So far, it appears to work well in this installation configuration.

Except for one thing.  One of our users tried starting up Indigo today, and is having a problem.  The splash screen comes up and goes away normally, and it then appears to be loading the last project loaded.  This process seems to go on forever, using 100% of one of the cores, and eating up memory.  We have let it run for hours (or until it exhausts memory) with no end in sight.

After doing a little bit of investigation, it appears to be related to his user profile (Windows 8, member of a domain).  If I have someone else login with a differnet username on the same machine, opening up the same project from the same place, it works for that person.

So - I was wondering if there is a dir with user specific cache type files/info that I could delete so we could start him out "Fresh" again?

Thanks for any help,

Joe

ps should mention that we are running the latest release from a week or two ago.

Hi Joe,

Is it possible that the user with the problem has access to a different folder structure in the network drive? Indigo scans the project folder looking for screens and storyboards. This implies that having a complex folder structure inside the project folder may cause loading delays.

Regards,

Diego

Can you try what I've included in the attachment on this post?