Designing Usable and Useful EHR Systems

Developed and honed over generations, the medical profession has created processes, procedures and physical artifacts that serve healthcare professionals and their patients well. Yes, there are process improvements to be had. Yes, there are inefficiencies inherent in the overlap between healthcare providers and the healthcare industry. However, improving the digital systems that support the medical profession is not the primary problem. Usability, while problematic, is not the primary problem either. The problem is the imposition of poorly designed technological solutions to replace the medical profession's processes, procedures and physical artifacts.

That's why design is crucial: to ensure the system is shaped not only by the opinions of design professionals but by the needs, expectations, and desires of its users. In this white paper, we explore how a well-defined design process provides the pathway to innovation. Download now!