This topic explains the available options for getting help with your Infragistics product and how to prepare for contacting technical support.
This topic contains the following sections:
Help on Test Automation is readily available in the following forms:
The Test Automation online forum
See the blocks below for an explanation on how to use each of them.
A wealth of valuable information is available on our Community site. This user-friendly area combines blogs, articles, media and code samples as well as peer-to-peer forums - all in one central location.
If you own a copy of Test Automation for Micro Focus WPF Unified Functional Testing software, you are entitled to certain benefits regarding support services offered by Infragistics. Developer support engineers are available to help you with your issues.
To be able to use technical support, you need to have:
A member profile
A product registration
The Product lifecycle information
Visit the My Infragistics area of Infragistics' Web site, and create a Member Profile. It is important that your most current information is entered into your Member Profile. This will ensure that our Support Service Department can deliver support correspondence and subscription upgrades to you.
You can always visit your Registration Records and review your purchases, issued subscription upgrade keys and registered keys online, 24 hours a day, 7 days a week. After logging in with your MemberID, you’ll be able to view vital information including product keys and subscription service and status.
Your MemberID is connected to your personal profile. Your registration identifies you as the active developer entitled to use and request support for the Infragistics product you have registered.
After creating a Member Profile, register your Product to your MemberID by entering the Product Key in the Product Registration page. This will provide you with superior technical support services quickly and conveniently.
Infragistics Product Life Cycle information is available in PDF format and provides the following information:
Name and version of the Infragistics tools
Product maintenance (bug fix) period
Product support period
For more information, see Product Lifecycle.
For issues related to your account, product ownership, or registration, please e-mail Registrations@Infragistics.com. Include your name and product key (if known) so that we may better assist you. You can also call (609) 448-2000 9 a.m. to 5 p.m., Monday to Friday, EST US.
Please make sure that you provide the most thorough information as possible. This will help our support personnel to better understand your problem and provide you with the best solution. For your convenience, use the following procedure:
Explain what you have done step-by-step.
How often does the issue occur (always, often, rarely, the issue is unique)?
Provide screenshots if possible.
Provide any error messages or exceptions.
Provide the version of the installed Test Automation for Micro Focus WPF product.
Provide the version of the installed Micro Focus Unified Functional Testing product.
Provide the version of the installed Ultimate UI for WPF product.
Provide information about your operating system.
The table below lists resources you may find useful.